Government has more important things to do than deal with the people — that’s why Doctrine puts people on the “receiving only” end of elitist policy making. The career longevity message to bureaucrats and government employees is clear:
“Pay attention to those above you; who cares if the people love you.”
Having to deal with other people’s problems interferes with the work-flow — and if they think they’ve got rid of you, and you come back: you’re labeled as a trouble maker.